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Home Support CoachRack I can't play the MP4 Video. What happened???

  • I can't play the MP4 Video. What happened???

    Alan Thong created 3 weeks ago 2 Members · 4 Posts
  • Alan Thong

    Member
    September 25, 2019 at 8:15 am

    I have been trying to upload different kinds of MP4 format videos, but it wouldn’t be able to do so. Please help. Check for me pls.. It’s pretty frustrating. 

  • Alan Thong

    Member
    September 25, 2019 at 8:20 am

    this is the screenshot from the perspective of the student. 

  • Invanto

    Moderator
    October 2, 2019 at 1:22 pm

    Greetings, Geoff.

    <br>

    There are multiple reasons as to why this is happening.

    <br>

    1. The size of the videos, as of now Invanto only supports 500mb and below video file size.

    <br>

    2. The videos are corrupted – Play the videos on your side before uploading them

    <br>

    3. The videos we’re clipped – Sometimes the file is not fully uploaded, in order to confirm this, use the “List View” in file manager and check the file size of the video. (Image included)

    <br>

    Let me know which of this matches your issue.

  • Invanto

    Moderator
    October 2, 2019 at 1:22 pm

    Image

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