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  • Videos not playing in course for clients

    Geoff created 3 weeks ago 2 Members · 2 Posts
  • Geoff

    Member
    September 30, 2019 at 4:08 am

    Hi all – newbie to Coachrack but been around for a while. Followed the steps in the Academy & set up my school and 9 lessons (1 vid + workbook in each) and when I have tested it the vids don’t play. I get the same screen that Alan Thong mentioned 4 days ago… Help please as my launch date is fast approaching…

    • This discussion was modified 3 weeks, 2 days ago by  Geoff.
  • Invanto

    Moderator
    October 2, 2019 at 1:14 pm

    Greetings, Geoff.<br><br>There are multiple reasons as to why this is happening.<br><br>1. The size of the videos, as of now Invanto only supports 500mb and below video file size.<br>2. The videos are corrupted – Play the videos on your side before uploading them<br>3. The videos we’re clipped – Sometimes the file is not fully uploaded, in order to confirm this, use the “List View” in file manager and check the file size of the video.<br><br>Let me know which of this matches your issue

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