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  • Videos Not Uploading Completely

    Tina Phillips created 1 week, 5 days ago 2 Members · 6 Posts
  • Tina Phillips

    Member
    October 9, 2019 at 4:46 pm

    <p class=””>Hi, I have been trying to upload videos to my courses.  However, despite the “Finished Uploading at 100%” bar completes, the videos are either blank or cut off mid way through.  I have checked my file sizes are under the 500mb limit, I have also checked within the “list view” of the file manager and the files are not fully uploading – for instance, I have tried to upload a file 10 times today, the file size is 190mb, but when the finished uploading at 100% message comes up and I look at the “list view” it says that it is only 95mb.  I have deleted the video from the course, via file manager and tried to re-upload many times but still the same problem (and not just with this one video either).  I have checked that the videos play on my computer both in windows media player and in VLC player, so no problem there.  <p class=””>I am a little disturbed to note, that on looking back at the other videos, within courses, I have uploaded, they too have either a blank video, or are cut off.  If the file did not upload correctly, surely there should be an error message and not lead you to believe that the video has 100% completely uploaded?<p class=””><span style=”color: inherit; font-family: inherit; font-size: inherit;”>Any help would be greatly appreciated.</span><br>

  • Invanto

    Moderator
    October 10, 2019 at 10:15 am

    Greetings, Tina.

    I apologize for the inconvenienve this has caused you.

    <span style=”font-family: inherit; font-size: inherit;”>Let’s try a work around and upload the video to youtube, label the video as “unlisted” and embed it to your School/Website.</span><br>

    Another workaround is to upload your videos to DropBox, and then uploading videos on Invanto, use the “DropBox” option instead of the “Local Machine”.

  • Tina Phillips

    Member
    October 10, 2019 at 11:28 am

    Hi, thanks for your reply.  I do not want to host my videos on YouTube and one of the reasons I paid to be a member of CoachRack.

    I have tried the dropbox workaround you mentioned, however, after waiting for the videos to upload to dropbox, on trying to retrieve them to insert into my course, I receive an error “server returned an invalid response”.  So this workaround is no good either!

    Any other advice would be much appreciated.  Thanks

  • Invanto

    Moderator
    October 11, 2019 at 6:25 am

    We’ve tried uploading a video via drobox and it worked perhaps test the video first, if it is not corrupted, then try uploading it.

    Also, what is the file size of the videos? As of now Invanto supports individual filesize of 500 mb below.

  • Tina Phillips

    Member
    October 11, 2019 at 10:29 am

    As stated in my first post, the videos are under 500mb.  In fact several are under 200mb, so that should not be an issue.  So far it has now taken me three days to upload 9 videos to my course.  As each one uploads, I check it for size comparison, sometimes it takes 15 minutes to upload a video that is 196mb, only to find when it is complete it has only uploaded 5mb, so I am having to delete the newly uploaded video and start again – I am doing this over and over until I get the video to completely upload.  As explained earlier, the videos play fine both in windows media player and VLC player.  All videos play fine when uploaded to YouTube (but as previously stated, I do not wish to host my videos there, one of the reasons why I purchased Coach Rack).  Obviously the videos are not corrupt as they play in other players, and when they do finally succeed in uploading completely, they play fine within Coach Rack!  I have had a little success since yesterday with Dropbox, but some will appear and some will say server returned an invalid response.

    I am finding this so stressful – why should it take days just to upload the videos for the courses?  It took just half an hour to upload all 9 videos to Dropbox and even less time to upload them to YouTube – all videos played fine within Dropbox too!

  • Invanto

    Moderator
    October 11, 2019 at 1:00 pm

    Thank you for the clarification.

    <span style=”font-family: inherit; font-size: inherit;”>I have informed our techinical team about this one. I’ll give you an update once I received their input.</span><br>

    <span style=”font-family: inherit; font-size: inherit;”>Thank you for your patience.</span><br>

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